Hiring in IT: How, when, and how many people
Unlock these help desk staffing strategies to make sure your team is strong, efficient, and focused on high customer satisfaction. A help desk staffing method guarantees that you have the appropriate number of personnel and the skill sets required to efficiently manage your help desk. It doesn't matter if you are building your help desk from scratch or have a consolidated team at your side. It's never too late to develop a help desk staffing strategy to understand (or ensure) you are