Hiring in IT: How, when, and how many people

Unlock these help desk staffing strategies to make sure your team is strong, efficient, and focused on high customer satisfaction.

A help desk staffing method guarantees that you have the appropriate number of personnel and the skill sets required to efficiently manage your help desk. It doesn't matter if you are building your help desk from scratch or have a consolidated team at your side. It's never too late to develop a help desk staffing strategy to understand (or ensure) you are resolving all incoming issues promptly and delivering positive customer experience. In this installment of the InvGate Digest, we will explore the help desk staffing process, including the main roles and responsibilities to fill, training programs, and strategies to avoid staff turnover. Let's begin! The 4 Main Help Desk Roles And Responsibilities To build a solid structure and make sure all functions are taken care of, you need to consider these four main help desk profiles.     Read more Help Desk Agent Job Description   Digging a little deeper, agents are the key players that ensure smooth help desk operations.  Find out what's needed to fill the position.   Read more Help Desk Manager Job Description   And of course, every team needs a confident leader. This job description details everything a help desk manager needs to succeed.   Read more Ticket Volume Live Session in October: A Panel on The Help Desk Staffing Model Exciting news! In October's Live session, a panel of experts will be discussing in depth the help desk staffing process. Register here, and make sure to bring all your questions and doubts!   Read more Lisa Schwartz on How to Train Help Desk Staff and What's Next in ITSM   A strong team isn't just about smart recruiting; you should also be training your staff to keep them proficient and motivated. Check out these practical strategies to do so.   Read more Minimizing Agent Churn Rates with InvGate Service Desk   To give an end to this guide, you're probably aware of the challenges that come with high staff turnover rates. Here are some actions to avoid agent churn!   Read more InvGate, 2093 Philadelphia Pike #2491, Claymont, Delaware 19703, United States Unsubscribe Manage preferences