[Webinar] Join us to unlock Knowledge Management success!

Are you struggling to manage knowledge in your organization? This webinar is for you! 

Ticket Volume Webinar! Is your ticket queue filled with repetitive requests? Do you want to build a knowledge base but don't know where to start? Then, keep reading. Handling organizational knowledge is tricky, and the above situations repeat themselves constantly. But all hope is not lost: this webinar might be just what you need to put you on the path to victory. Join host Matt Beran and knowledge experts Liz Bunger and Michele Stumpf to delve into the essential factors that drive Knowledge Management success.   Save your seat Webinar Discussion Topics The Knowledge-Centered Support function (KCS). Knowledge funnel and how to streamline it. Documentation process, from creation to maintenance. Team writing tips to enhance collaboration. Leveraging knowledge in adjacent processes to boost efficiency. Measuring Knowledge Management success and tracking your progress. We encourage you to join and be a part of the conversation, so bring questions and comments, our panelists will be ready to address them.    Key details Topic: Knowledge Management Success. Date: November 3rd, 2023 Time: 10 am Central RSVP: Click here to add to your calendar.  Our panelists:  Liz Bunger is the KCS Program Manager at Motive, where she develops and implements the strategy for the Customer Support Knowledge program. Prior to this, she was the Business Program Management - Knowledge at Paychex. Michelle Stumpf is the Head of Knowledge Management at Celonis, a KCS-certified trainer, and a Knowledge Management strategist. She has solid experience developing and implementing enterprise-level taxonomy, metadata, and governance strategy. Previously, she was the KCS (KM) Practice Director at RightAnswers and the Content-Knowledge Information Architect at Verizon.  Save your seat Hope to see you on November 3rd!   Regards,   Ticket Volume Team InvGate, 2093 Philadelphia Pike #2491, Claymont, Delaware 19703, United States Unsubscribe Manage preferences