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Secrets on how to build an effective service desk team
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Ever had trouble with your IT hirings? This live session is for you
We are excited to share a special invitation to you for our upcoming live session "Staffing for Service: Models, Volumes, and Training" scheduled for October 13th at 10 a.m. Central Time.
In this informative session, our host Matt Beran will be joined by industry experts Jacob White, Kincy Clark, Simone Jo Moore, and Daniel Breston to discuss the intricacies of help desk staffing.
Learn more about:
Holiday Staffing Strategies: Gain insights into specialized strategies for staffing service desks during holiday periods.
Managing Unconventional Hours:Learn effective methods for staffing the service desk during odd or non-standard working hours, addressing customer needs around the clock.
Overtime Management: Understand how to manage overtime effectively to prevent burnout while maintaining high-quality service delivery during peak demand times.
Comprehensive Staffing Solutions: Realize that staffing extends beyond recruitment—it encompasses shift planning, coverage optimization, and managing escalation protocols.
Remote Team Dynamics: Explore the dynamics of managing remote service desk teams in the modern work environment, including tools and strategies for remote team success.
Balancing Work and Remote Work: Discover how to strike the right balance between on-site and remote work options, ensuring high productivity and support quality.
Escalation Procedures: Learn about establishing clear escalation procedures for complex support issues and how to manage them efficiently, even in a remote work setup.
Be a part of the conversation:
Make sure you reserve your spot, and bring your questions listed to interact with our panel. They are ready to get on the subject and reply to your comments during the Live Session!
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Orang yg dewasa adalah orang yg berkomentar dengan baik :)