Elevate your IT support: combining ITAM and ITSM for efficiency

October 19, 2023

Hello Muhammad,

In today's IT landscape, working with a variety of solutions in isolation becomes inefficient from multiple perspectives: it's a waste of time, money, and resources – plus, it harms the user experience.

Some tools are meant to be used in tandem – and that's the case of ITSM and ITAM software. Integrating InvGate Service Desk and Insight provides you with:

Centralized information - You will have software, hardware, licenses, users, and tickets in one place.
Improved visibility - Your agents and managers will have better visibility over the company's operations and assets.
Work automation - You can create integrated workflows to trigger actions on Insight right from Service Desk.
Enhanced productivity - You no longer need to change platforms, gaining visibility, and taking back valuable time for your agents.

We understand the importance of integrating these crucial functions, which is why we offer a seamless solution through the combination of Service Desk and Insight. Our two tools are designed to work together, providing a cohesive platform for your IT support demands.

If you have any questions or require further information, please don't hesitate to reach out. We're here to assist you in taking your IT support to the next level.

Regards,

InvGate