"Automation" is more than a buzzword. In today's business environment, incorporating automation into your workflows is a necessity. Automating routine and repetitive tasks saves time, reduces errors, and improves efficiency.

But as much as we hear about it, the true extent to which automation can be incorporated into everyday tasks is still elusive to many Service Management professions. From IT support to Human Resources to Asset Management and beyond, automation can transform the way we work and help organizations achieve greater productivity and cost savings.

In this edition of the InvGate Digest, we delve into the various flavors of automation and share real-life examples of how workflow automation can benefit your organization. Whether you're a seasoned pro or new to the world of automation, you're sure to find something of value in the links below.

Let's dive in.

Where to Get Started With Workflow Automation

Workflow automation can simplify tasks and free up time for employees to focus on higher value activities. The article discusses ten business processes that can be automated using workflows, including invoicing, creating tasks, employee onboarding, lead management, and more.

IT Support Automation: Definition, Benefits, and Tools

Learn all about IT support automation, including how it can save on time, money, and effort. In this article we lay out some key concepts and best practices, as well as the technology you need to achieve it.

Ticket Escalation: What is it And How to Automate it in Your Help Desk

Ticket escalation is an important part of help desk efficiency. Proper ticket routing is crucial to providing good service. Here, we break down five different escalation methods you need to know about.

Will ChatGPT Replace Level 1 Customer Support? Thoughts on AI's Place in Service Management

AI powered tools such as ChatGPT are all the rage these days. This has led to questions about where they fit into an organization's Service Management strategy (if at all). Should we be afraid to incorporate AI tools into our IT support structure? InvGate CEO and Founder Ariel Gesto has the answer — and addresses the possibility of ChatGPT replacing level 1 customer support.

HR Automation: Benefits, Challenges, and Examples

Human Resources is one of the best areas for workflow automation, saving you time and effort. Check out this article for a list of real-life examples, as well as best practices for its use.

How to Automate Contract Expiration Reminders and Avoid Missing Deadlines

Discover how to streamline your contract management process and never miss an important deadline again with these simple steps for automation in IT Asset Management..

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ITSM Automation: Let Humans Be Humans

The question of "what should be automated" is one that has been around as long as the concept of automation itself. In this article, guest writer Roy Atkinson, a top influencer in the service and support industry, shares steps to address this. He emphasizes the importance of optimizing procedures before automation and being selective about which tasks to automate to extract the most value.