5 Service Desk Features our customers love

Hello Muhammad,

With InvGate Service Desk you have access to all the features you need to provide an outstanding service throughtout your company.

We'll show you our customers' top 5 favorites.

Ticket management: The ultimate solution to efficiently manage incoming requests and streamline issue resolution. Creating, assigning, and tracking tickets is a breeze with a user-friendly interface and customizable fields.

Self Service Portal: empower your users and transform them into independent agents. It provides you with a completely customizable platform so you can build the service portal of your dreams in just a few steps.

Knowledge Base: provide agents with a simple way to access related articles, they are able to find solutions to common problems and provide standardized responses.

automatic-ticket-assignment-rules-for-service-desk

Automations: Automate multiple actions using a powerful automation configuration engine based on conditions. Free agents from manual tasks, allowing your operation to scale and become increasingly efficient.

where-to-get-started-with-workflow-automation

Workflows: Improve service desk's operational efficiency, reduce costs, and improve end user experience with an intuitive ticketing workflow capability for managing end user issues and requests.