ChatGPT: Stats, alternatives, and what it means for Service Management

February 24, 2023

By this point, you've more than likely heard all about ChatGPT, OpenAI's new AI-powered chatbot based on the GPT-3 language model. For the last couple of months, the entire Internet has been buzzing with speculation about its many uses.

However, the tool — and, more broadly, the use of AI-powered tools — can also be easily misunderstood. ChatGPT is neither a miraculous solution that will figure everything out for you nor a mere passing fad. And its continued prevalence can mean big things for the world of Service Management.

Just where do natural language processing tools driven by AI technology fit within the future of ITSM? This is what we'll be exploring in this installment of the InvGate Digest.

Let's dive in.

What is ChatGPT? An Introduction to OpenAI's Conversational AI Model

If you want to learn the ins-and-outs of what exactly ChatGPT is and how it works, this informational piece can serve as a starting point for your journey, and will get you thinking of what it means for your own Service Management strategy.

Read more

9 Ideas to Use ChatGPT for IT Support

There's more to ChatGPT than you think. The tool can do everything from drafting knowledge base articles, generating ideas, and helping out with call scripts. Let's explore how ChatGPT can help bolster your IT support.

20 ChatGPT Alternatives for Your Business (and one hidden gem)

While ChatGPT is all the rage these days, it is far from the only AI-powered conversational chatbot in the business. Here, we look into some alternatives that are primed to become major players in the field.

ai-powered-response-suggestions-for-service-desk-agents

Empowering Service Desk Agents with AI-Powered Response Suggestions

Service desk agents solve hundreds of tickets daily, so they need all the help they can get. For that reason, we're developing new AI-powered Response Suggestions to assist them when replying to tickets on InvGate Service Desk. Now in Beta for some users, this feature will allow agents to write better responses in seconds, saving time and helping them handle more inquiries efficiently.

50 ChatGPT Statistics and Facts You Need to Know

How exactly is ChatGPT revolutionizing the world right now? Here are 50 interesting stats and tidbits that will illuminate just how this tool is breaking new ground every day.

20 Jobs That Will Change Due to AI like ChatGPT

Lastly, every time there's a new development in the AI field, the Internet floods with fear of the impact on the job market. Here, we explore 20 jobs that will be affected by AI.

Mauricio Corona on the Potential of AI in ITSM

On this episode of Ticket Volume, Chairman and Owner of BP Gurus as well as an active SDI Chief Transformation Officer Mauricio Corona joins us to talk about all the exciting possibilities that AI poses within the ITSM world.