With 2023 just around the corner, every website, social media profile, and digital platform fills with reflections on the current year and forecasts of the future.

Of course, we won't be the exception. But since we always go the extra mile to bring you the best, the last installment of the year of the InvGate Digest contains thoughts and opinions from more than 10 IT specialists!

That's right. We've been asking around ITSM&ITAM experts about trends, insights, and advice on crucial decisions for your business, and they delivered.

But that's not all. We also asked our own experts and leaders to provide their vision on where our company, products, and service altogether are going, to bring you exclusive insights on our plans for the future.

So, without further ado, let's begin with the wrap-up and see what to expect from 2023.

Happy New Year!

What Does 2023 Look Like for InvGate Service Desk and Insight?

To begin, let's see what 2023 will bring for our products. Pablo Vergne, Director of Product Management, lists the milestones we achieved in 2022 and hints at what's coming (spoiler alert: more integrations, improvements in workflows, security compliance, MDM, and more!).

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Top 10 ITSM Trends to Watch Out for in 2023

From ITSM's "reason for being," the exploitation of AI, the focus on sustainability, and the suitability of the corporate ITSM solution, 10 IT leaders reflect on the road ahead.

2023 ITAM Trends: 12 Key Things to Keep in Mind for Next Year

Six IT specialists comment on the top 12 ITAM trends to consider in 2023. Stay ahead of the curve in cloud governance, FinOps, audits, and more!

A Year in Review – And What's in Store for InvGate in 2023

2022 was a fantastic year for us. Our community of users, developers, and employees is bigger and better than ever, and we continued to advance our technology to enable innovation in ITSM and ITAM. Here, InvGate's President and Co-founder shares what the future will bring for the company.

Should I Outsource my IT? Pros, Cons, and Things to Consider

Besides trends, the new year brings (not so) new dilemmas. One of the most common ones is whether to outsource IT. Hernán Aranda, our Sales & Implementation Engineer, helps you evaluate if that's the best move for your organization.

2023: The Year of Personalized Support

Personalized support puts the customer or employee at the center of every interaction by leveraging seemingly useless data points. Matt Beran, InvGate Product Specialist, shares benefits, challenges, examples, and hacks to implement it in your company.

What Does the Future of Service Look Like?

To finish up the last installment of the year, we have an article to read, bookmark, and use as a guiding light through 2023 and beyond. InvGate's CEO and Founder shares his vision of what the future of service looks like. In short, a continued shift towards ESM and smart use of automation.