Though digital transformation might be a worn-out concept, there's no point denying that what started as a trend is now a must for all businesses.

What once was a sign of being at the forefront of a new way of working and providing value has become common sense. So, when we say "digital transformation," does it still mean anything?

We think there might be something to it because there's not just a digital transformation. Once you get over the big hump of "transforming," digital transformation becomes digital evolution.

You can't do just a one-and-done digital transformation because once the practices, platforms, and values are in place, they will constantly evolve.

And in this installment of the InvGate Digest, we'll explore just some of its ramifications, such as trends, statistics, a complete tech landscape, and experience, all from an ITSM point of view.

Let's begin!

Organizing Support with an Email Ticketing System

From an IT support perspective, digital transformation can't happen if you're still using email to channel requests. But there's no need to jump to a service desk right away. You can opt for an email ticketing system to start with, and then build your way up. Here's everything you need to know.

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Digital Workplace Technology Landscape 2023

Now that you took care of request management, it's time to review your entire tech stack so that you can provide your employees with the right tools to perform the work at their best. Here's a complete ecosystem of solutions that covers Workforce Support, Collaboration, Infrastructure, and Customer Relationship.

7 Digital Workplace Trends that are Transforming your Business

And if we take a look at the bigger picture, there's so much you can do under the umbrella of digital evolution! From experience management to cybersecurity and automation, here are seven areas that have benefited enormously from digital changes. Use this inspiration to assess your situation and decide where you can start!

How Universidad Austral completed its digital transformation with InvGate Service Desk

And as the saying goes, "It's better to show than tell." So, we have a case study to see how this works in real life. Austral University's experience with InvGate Service Desk allowed them to do the big hump of "transforming" the organization, abandoning informal communication channels and improving metrics and reporting.

Is Service Management Relevant for Digital Transformation?

The short answer – based on all we just said – would be yes. But in this article, you can explore all the reasons why IT Service Management is crucial if you want to digitally transform your company.

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ITSM Statistics: The 2023 State of ITSM Process Adoption

Need a bit more convincing? AXELOS' most recent ITSM Benchmarking Report shows the process adoption of ITSM processes, the common challenges companies face, and what happens with its expansion beyond IT.

InvGate will be back at Service Management World 2022

Finally, if you have any questions or want to talk about this, our team of experts will be at Service Management World from November 12th to 16th, ready to discuss industry trends. Make sure to visit booth 306 – they'd be happy to help with your company's digital transformation (and evolution)!