Aug 9, 2022

7 Resources to Help You Find a Service Desk Solution

This installment of the InvGate Digest is focused on the quest to search for a tool. There's so much information out there, so many things to consider when looking for new software, that sometimes it can be a bit overwhelming.

But to help you in this daunting task, we compiled seven fundamental pieces. You'll find a complete buying guide to find the best help desk software, plus answers to some basic questions, like: help desk or service desk? Cloud or on-premise? Free or subscription-based?

And if you already have such a tool in place (but aren't entirely happy about it), you might want to take a look anyway. We've tried our best to knock down a few misconceptions.

Bear in mind that this is just a brief selection of articles, but there's so much more on our blog!

Now, let's get started.

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Help Desk Software Buying Guide 2022

If you're only clicking on one link, this should be the one. This guide has all the answers: what, why, how, and with which capabilities. And a list of the best help desk software in the market.

What is the Difference Between Help Desk and Service Desk?

Although they're often used interchangeably, they're not actually the same. Discover their differences and decide which one adapts best to your needs.

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Considering Using a Free Service Desk Software? Read This First

While tempting, using a free help desk solution for your organization or company may give you trouble at a later stage. Here's an overview of what you need to consider.

How a Major Pharmacy Store Chain Optimized the Number of Agents by 30%

Curious about what you can achieve with a service desk? Here's a real-life example. With InvGate Service Desk, this Argentinian pharmacy chain multiplied its agent base by 2.6x, increased its help desks from 15 to more than 65, and expanded the tool beyond the IT department.

Cloud vs. On Premise: Which is Better?

Now that you've decided what tool is best for you, it's time to think about the type of hosting. Check out how they work, and their pros and cons, to make a smart decision.

5 Key Steps to Switch Service Desk Provider

If you already have a tool in place and are wondering whether or not to change it, here's what you need to know — and how you need to prepare for it.

How to Migrate to InvGate Service Desk in One Day

Migrating from your current help desk software to InvGate Service Desk doesn't need to be difficult or time-consuming. The secret is just putting together a help desk migration project plan, and having the right elements.