Service Desk 7 news, new bot integration, and more...

Change is on the way. Let's fill you in on all the updates and enhancements in the world of ITSM and InvGate.

New Service Desk, New Digest Change is the only constant in life. And if it's for a good reason, the better. We have a new version InvGate Service Desk, so we felt inspired to relaunch our website and of course, this e-mail newsletter. We hope you enjoy it!  Power to the People: Introducing Service Desk 7 Speaking of new and improved, we recently released the new version of Service Desk, taking big steps towards making every user's life a little easier with our streamlined and responsive Self-Service Portal. Read all about what's new. Read more First impressions are always the most important  Service Desk 7 comes with expanded customization options, so it's a great opportunity to show off all you have to offer your users. Check out our guides for tips and ideas on how to make the best of your self-service portal. Design Ideas for Your Self-Service Portals Looking for inspiration for your self-service portal? Here are a few winning designs, across different industries, to get you started. Read more The Essential Guide to Creating an IT Service Catalog Learn all about the IT service catalog: best practices, how to implement them, and what pitfalls to avoid.  Read more Feature Spotlight We're willing to bet there are some things you might not even know you can do with InvGate Service Desk. In this section, we'll shine a light on a feature you need to know about. Interact with InvGate Service Desk from Microsoft Teams Read all about InvGate Service Desk's integration with Microsoft Teams, allowing your internal communication tool to double as a request creator and tracker. Read more Make the most of InvGate Service Desk Independence, autonomy, proactiveness: all qualities you want in the people at your company. Empower them by creating a robust Knowledge Base where you can harvest all the valuable information people have and democratize it for everyone to solve their problems.  Knowledge Management – New Additions and Features Your needs are always evolving, and our tools are as well. Here's a run-down of the upgrades and additions to the InvGate Knowledge Base. Buckle up, because this will be exciting. Read more Bringing your Knowledge Base to the Next Level Tips and tricks on how to make the most of your Knowledge Base, providing users with an invaluable resource that will increase their self-sufficiency and effectiveness.  Read more From the vault We like to think that our blog is a treasure trove of great information. Here are a few key posts you might have missed. What is Enterprise Service Management? Read more Service Management Trends 2021 Read more   One last thing… We have a new website! Swing by and have a look. This new site will give you a better understanding of all our features and the user experience. It features information about all our products and services, including video demonstrations and links to various resources. Take a look Feel free to share this on social media, and reach out to us if you have any questions or comments. Thanks for reading! InvGate, 2093 Philadelphia Pike #2491, Claymont, Delaware 19703, United States Unsubscribe Manage preferences