Are you prepared for 2021 Muhammad?

From planning to metrics, employee experience to budget cuts, we cover it all in this months round up of content.
 
 
 
 
 
 
 
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7 Ways to Meet New-Normal IT Service Desk Budget Cuts

 
 
 
 

How do you think your IT service desk will manage in the face of short-term budget cuts? Check out our tips to help in this blog.

 
 
 
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Key IT Support Challenges in the "New Normal"

 
 
 
 

How does your service desk need to change in light of the 'new normal'? And how can you best prepare for 2021? This blog outlines the likely challenges you're facing, along with tips on how to overcome them.

 
 
 
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IT Service Desk Metrics – Measuring the Right Things in the "New Normal"

 
 
 
 

What are you doing to help ensure that your IT service desk is evolving to deliver what your business needs of it in the new normal? Should you be following this advice?

 
 
 
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8 Ways to Improve IT Support's Employee Experience in a Post Pandemic World

 
 
 
 

Our customers' ways of working have changed. Our ways of working have changed. The result is that the way we support our end users has changed. Here's how we move forward.

 
 
 
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