Happy July Reading Muhammad

This month we're diving into the topics of enterprise service management, ITIL, ITSM tools, and of course COVID-19.
 
 
 
 
 
 
 
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Enterprise Service Management in COVID times

 
 
 
 

This blog looks at a readymade solution to many of the issues that have been accentuated by the COVID-19 crisis – the adoption of enterprise service management.

 
 
 
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COVID-19 Challenges – Effective Queue Management in a Crisis

 
 
 
 

Learn how you can manage your queues effectively such that you and your team can better keep on top of the most important things.

 
 
 
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10 Habits That Will Improve Your ITIL Incident Management Practice

 
 
 
 

Need help with your IT support team's handling of IT issues? If so, here are ten tips for getting the most out of your incident management practice.

 
 
 
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Where Are We with ITSM Tools Right Now

 
 
 
 

If your organization is still struggling with its service desk or ITSM tool, then this blog is for you – because we answer many of the key questions related to where the industry is with ITSM tools right now.

 
 
 
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