Muhammad – here's your best practice help for May

From running your IT service desk in a crisis, to coping with the many IT support challenges of COVID-19. Here's our latest blog round up.
 
 
 
 
 
 
 
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COVID-19 and ITSM: How to Run an IT Service Desk in a Crisis

 
 
 
 

Here we offer up ten tips to lift your IT service desk to the top of its game during the COVID-19 pandemic.

 
 
 
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5 Key COVID-19 IT Support Challenges and How to Deal with Them

 
 
 
 

To help your organization and its IT service desk to respond to the many challenges being thrown at you by COVID-19, here we offer advice on how to deal with some of the more common scenarios.

 
 
 
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COVID stories: Bilbao Makers

 
 
 
 

One of the biggest global hurdles in keeping up with the number of COVID-19 infections has been a shortage of medical supplies. Here we look at how Bilbao Makers has helped with 3D printing.

 
 
 
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IT Service Desks: It's Time to Understand the Importance of Employee Experience

 
 
 
 

There are lots of fancy definitions out there as to what employee experience is but not so much in terms of practical help... here we try to plug that gap.

 
 
 
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